This category is all about Health and Safety Guidance for owners of holiday homes, cottages and complexes in the UK. It contains posts, articles and tips on many areas of managing a safe and legal Holiday Letting business. It includes articles, tips and guidance on fire safety, risk assessments, electrical circuit safety and PAT testing, Carbon monoxide safety and so much more. Check out these posts, Does your holiday home need a fire alarm system? Holiday Home Industry Code Of Practice, Fire Safety Law for Holiday Letting.

waterproof flooring; manage floor contamination to prevent slips

How to manage floor contamination to prevent slips

Did you know, the amount of contamination needed to make a smooth floor slippery is very small. A slightly damp or sticky floor is just as slippery as one with a deep spill of water – the obvious spill will just be easier to spot.
When we talk about contamination, we refer to anything on a floor surface that can make it slippery and therefore hazardous. This can include:

· Water or detergent
· Dust, mud and other dry contaminants
· Oil and grease

By controlling contamination, it is possible to reduce the risk of slips and falls on smooth, shiny floors, often found in holiday lets (kitchens, bathrooms, hallways). Preventing Slips: Flooring

 

Cleaning methods for greasy floors

 

Learning how to control contamination that causes slips is vital. As a holiday let owner or landlord, making sure smooth, shiny floors stay clean and dry can help you create a safe, welcoming environment.

 

Call: 01237 429 444

Request a Quote: boshers.co.uk/get-your-quote/

 

Walk-in contamination

Control walk-in contamination at the entrance to your building(s), particularly when adverse weather conditions are on the horizon! Good entrance design should include adequate matting and a well-designed canopy or porch. Good drainage outside an entrance can reduce the volume of water and mud that can be walked-in, but it must be properly maintained.

Entrance matting of a suitable size and material needs to be kept clean on a regular basis. Use absorbent fabric mats designed to remove water from shoes, rather than rubber or metal ‘scraper’ mats to remove dirt. Several meters of matting may be necessary to fully dry your guests’ footwear. To get an idea of how effective your current entrances are, look at them on rainy days and see if wet footprints can still be seen beyond your current matting.

 

Best practice for spill cleanup

Adopting a spill response procedure, should a contaminant spill onto your floors, should be an important part of your risk management and Health and Safety procedures.
Follow good cleaning practices to make sure flooring remains dry when it is cleaned. The floor should also be free from any contamination from detergents, waxes or other treatments used.
Check regularly for contamination so that spills can be identified and removed in a timely manner, especially in high-risk areas such as food preparation areas or when the weather is bad. More frequent checks may be needed where there is high footfall. If events (such as fetes and open days) are planned that have the potential to introduce additional sources of contamination, you will need to make sure all spill clean-ups are dealt with quickly.

 

Dry-mopping and squeegee use

Dry-mopping removes dust, dirt, and debris without water, preventing streaks and protecting surfaces, and it is ideal for the daily maintenance of hard floors. Squeegee use ensures effective water removal after wet cleaning, leaving floors dry, safe, and streak-free. Together, they maintain cleanliness, reduce slip risks, and prolong flooring lifespan.

 

A dog's water bowl; manage floor contamination to prevent slips

 

 

 

 

 

 

Implementing appropriate procedures

 

Implement appropriate procedures to clean up unexpected spills. Most wet spills can be dried up without the need for wet mopping, which will only increase the area of wet flooring. Greasy spills, such as food, will need to be cleaned using a detergent solution. Preventing Slips: Cleaning

 

 

Mitigating the risk of spills

Reduce the risk of spills, for example by supplying lids on drinks cups, providing trays in eating areas, or adding drip trays to trolleys. Most wet spills can be dried up without the need for wet mopping, which will only increase the area of wet flooring. Greasy spills, such as food, will need to be cleaned using a detergent solution.

 

Choosing detergents for oily floors

 

When you’re navigating your way through a wide range of cleaning products to choose from, prioritise products with strong degreasing properties. Citrus-based or solvent cleaners can also help cut through grease while leaving a fresh scent. Bear in mind, however, to always consider the type of floors you have in your property. Delicate and sensitive surfaces like stone or sealed wood, often found in older and listed homes, may require a gentler, pH-neutral detergent to prevent damage. Make sure you dilute the product to the manufacturer’s specifications and remember to rinse, and if necessary, repeat.

 

 

Barriers and signs when cleaning

 

Knowing when to use barriers and remove signs after floors dry is an essential part of Health and Safety, and hosting paying and non-paying guests. Barriers should be used during floor cleaning to keep people away from wet or oily surfaces, reducing slip and fall risks. They need to be placed in busy areas, entrances, and corridors where foot traffic is high.
Clear warning signs must remain in place until the floor is completely dry. Once the surface is safe, promptly remove the barriers and signs to avoid confusion and maintain a hazard-free environment.

 

 

Providing employee training

 

Provide training and information for staff outlining the importance of good housekeeping standards. Your employees need to know the correct safety procedures to follow and best practice with regards to cleaning and maintenance.

 

If you would like a quote for your Holiday Let Insurance, don’t hesitate to get in touch. To discuss Home Insurance for your holiday home, cottage complex or second home, contact us today.

Call: 01237 429 444

Request a Quote: boshers.co.uk/get-your-quote/

 

This guidance is provided for information purposes and is general and educational in nature and does not constitute legal advice. You are free to choose whether or not to use it and it should not be considered a substitute for seeking professional help in specific circumstances.

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Man clearing snow environmental controls to prevent slips

Implementing environmental controls to prevent slips

Owning a holiday home or holiday let comes with a number of considerations. One of the primary ones is how to keep your guests and yourself safe in and around your property. Included in this is the risk of slips and trips. The two main environmental factors that can lead to slips are weather conditions and lighting levels.

 

Weather conditions

Rain, wind, frost, and snow can affect underfoot conditions both indoors and outdoors. During autumn and winter there is less daylight, leaves fall on to wet paths making walkways slippery, and cold weather spells can lead to ice and snow build up along paths and patios. The effective management of buildings, footpaths, car parks and grounds during bad weather has a significant impact on mitigating the risk of slips.

Drainage and canopies for wet weather

Implement suitable precautions at building entrances to prevent walk-in contaminants (e.g. water). Canopies shield doorways from direct rainfall, keeping access points drier and safer. Meanwhile, well-designed drainage systems, such as sloped paving, gutters, and channels, can divert excess water away from paths and doorways, preventing puddles and slip hazards.

To discuss Home Insurance for your holiday home, cottage complex, or second home, contact us today.

Call: 01237 429 444

Request a Quote: boshers.co.uk/get-your-quote/

 

Ramp environmental controls to prevent slips

Managing slopes and ramps safely

Managing slopes and ramps safely in a holiday let is about combining good design with practical upkeep. Surfaces should be non-slip, well-drained, and free from obstructions to reduce fall risks. Gradients should be gentle, ideally 1:20 or less, with sturdy handrails for support.1 The width of a ramp (e.g. for wheelchair access) should be at least 900mm.2
Ramps and slopes should be regularly inspected for wear, moss, or debris, and maintained promptly. Clear signage can be used to guide guests, particularly those with limited mobility.

 

How to reduce rainwater carry-in at cottage entrances

Installing a sheltered porch or canopy provides the first line of defence, limiting direct rainfall at the doorway. Using raised decking or sloped paving ensures water drains away from the entrance rather than pooling. Regularly maintaining gutters and downpipes also prevents overflow onto pathways.

 

decking construction environmental controls to prevent slips

 

 

 

 

 

 

 

Making outdoor decking safer

Outdoor decking anti-slip treatments improve safety by adding a textured, slip-resistant finish to timber or composite surfaces. Options include clear coatings, paints with grit additives, or specialist oils. These treatments enhance grip in wet conditions, are long-lasting, and preserve the natural look of decking while reducing accident risks.

 

Entrance matting systems

Entrance matting systems are designed to trap dirt, moisture, and debris at entry points, protecting internal flooring and reducing slip hazards. They typically combine coarse mats outside to remove grit and absorbent mats inside to capture moisture. You can buy specialist entrance matting systems made from heavy-duty or natural and sustainable materials.

 

Be prepared!

 

Implement suitable procedures to make access routes which are affected by ice, frost or snow safe. This will include:

  • Identifying the outdoor areas used by pedestrians that are most likely to be affected
  • Monitoring the temperature and weather forecasts to identify when adverse weather may affect access routes
  • Gritting areas prone to be slippery in frosty or icy conditions
  • Diverting pedestrians to less slippery walkways and cordoning off those that are unsafe
  • Keeping staff and visitors informed of which car parks and access routes are open

 

Gritting

 

The most common method used to de-ice floors is gritting as it is relatively cheap, quick to apply and easy to spread. Rock salt (plain and treated) is the most commonly used ‘grit’. It is the substance used on public roads by the highways authority.

Gritting should be carried out when frost, ice or snow is forecast or when walkways are likely to be damp or wet and the floor temperatures are at or below freezing. The best times are early in evening before the frost settles and/or early in the morning before employees arrive. Salt doesn’t work instantly; it needs sufficient time to dissolve into the moisture on the floor.

If you grit when it is raining heavily the salt will be washed away, causing a problem if the rain then turns to snow. Compacted snow, which turns to ice, is difficult to treat effectively with grit. Be aware that ‘dawn frost’ can occur on dry surfaces, when early morning dew forms and freezes on impact with the cold surface. It can be difficult to predict when or where this condition will occur.

 

 

Keeping areas clean and clear

 

Remove wet and decaying leaves, moss and algae at regular intervals as these can create slip risks in two ways: they can hide any hazard that may be on the path or they themselves present a slip risk.

 

Warm string lights environmental controls to prevent slips

 

Lighting

 

The Health and Safety Executive has a downloadable pdf that sets out the standards required for ensuring safe and adequate lighting. Although it is called “Lighting at work” it can apply to holiday let owners who may employ people and who have paying or non-paying guests stay at their property.

The directive provides advice on the amount of light required for different areas or activities and the need to avoid lighting that creates glare or shadows. It also provides guidance on lighting areas where hazards are present and how to make them sufficiently visible.

By taking steps to light your holiday let in the correct way, you can mitigate the risks of guests slipping or tripping on hazards such as uneven steps or wet pathways. In turn, this can reduce the necessity of making an insurance claim and go towards standing in good stead with your insurer.

 

Lighting lux levels to reduce trip risk

 

Indoor areas including entrance halls and lobbies, and corridors and stairs need around 100-200 lux as a baseline, and 500 lux for kitchens.3

Residential paths need to be lit to lux levels of 100-150, and driveways or areas with higher foot traffic to 150-200 lux. If there are areas in your garden where you would like to create a softer ambience, and safety isn’t as important (i.e. the area is not used as much) you can go for 50-100 lux.4 Motion-activated lighting for seldom-used but risky areas, can light the way so that people aren’t left in the dark suddenly.

Regularly measure lighting with a lux meter. Bulbs degrade over time and dirt on fittings can reduce effective lux levels.

 

 

If you would like a new quote for your holiday let, or if you would like to discuss your existing policy with our team of helpful experts, get in touch.

To discuss Home Insurance for your holiday home, cottage complex, overseas property, or second home, contact us today. 

Call: 01237 429 444

Request a Quote: boshers.co.uk/get-your-quote/

 

This guidance is provided for information purposes and is general and educational in nature. It should not be used as a substitute for taking professional advice on specific issues and should not be taken as providing legal advice on any of the topics addressed.

 

 

1-2: https://www.barriersdirect.co.uk/blog-posts/183-wheelchair-ramps-uk-regulations-guidelines

3-4: https://www.luxgeneral-lighting.co.uk/recommended-lighting-levels/

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Caution slips and trips risk assessment template

Slips and trips risk assessment template

Conducting a slips and trip hazard assessment for a holiday let is essential because it helps protect both you and your guests. By systematically identifying hazards, such as slippery floors, loose carpets, uneven steps, or poorly lit areas, you can take preventive measures to reduce the likelihood of accidents. This not only safeguards your guests’ wellbeing but also reduces the chance of costly legal claims that could be made against you if someone is injured. A risk assessment also demonstrates that you, as the owner, have taken your duty of care seriously, which may strengthen your position with insurers. Bearing this in mind, you may, as a holiday let owner, need to do a formal risk assessment.

 

It is important to remember that risk assessments are not an ‘end’ in themselves, but a ‘means to one’. They are a first step in preventing slips and trips. Once complete, they should be used to develop safe working practices.

 

Risk assessment and insurance

Risk assessments are important to insurers. When done properly they identify sensible precautions that, if taken, will prevent accidents in the first place. This reduces the potential for claims, a consideration that can sometimes be reflected in your premium.

Good risk assessments, properly documented, can also assist in the defence of claims. However, in these circumstances they are sometimes shown to be inadequate or poorly developed; identify precautions that are impractical, inadequate or unnecessary; focus on trivial hazards; or completed by those who are not competent.

 

To discuss Home Insurance for your holiday home, cottage complex, holiday let, or second home, contact us today.

Call: 01237 429 444

Request a Quote: boshers.co.uk/get-your-quote/

Trip slips and trips risk assessment template

 

Scoring likelihood and severity for trip hazards

Useful resources are available from the Health and Safety Executive (HSE). In most cases for slip and trip hazards, it is difficult to produce reliable, numerical estimates of risk based on probability and severity derived from collated data (e.g. accident data). So, for many, a qualitative approach to the assessment will be more effective. Usually, this will be based on a simple judgment on the adequacy of precautions in the context of statutory requirements and official guidance.

 

Free HSE risk assessment template

To access HSE’s risk assessment templates to use as a checklist, the HSE website has downloadable templates that you can use for free.

 

Risk assessment checklist for a holiday let

 

As a starting point it may be useful to:

  • Identify any relevant statutory requirements and other resources (e.g. codes of practice, recognised guidance etc.) that might help identify foreseeable hazards.
  • Large properties: decide on the risk assessment approach to be adopted. For larger premises having several buildings, a large estate area, or a wide range of activities, ensuring that risk assessments cover all slip and trips hazards can be difficult. One practical way of approaching this is to divide the estate/premises into areas, completing separate assessments for each that include slips and trips.
  • Smaller properties: Even in some smaller premises, it may be easier to consider separate areas one at a time. For events, it may be appropriate to consider slips and trips in a specific event risk assessment as part of broader event safety plan. Where this approach is used, these circumstances should be identified to the best of your ability, and procedures established to ensure that any risk assessment is completed as an integral part of the planning process.
  • Review any data or reports of accidents at your premises to identify where slips and trips have been a problem in the past. In some circumstances, it may be possible to map these by marking them on a plan or sketch of the premises to highlight possible ‘hotspots’.
  • Walk around or inspect your premises, identifying slip or trip hazards and the precautions in place. In doing this, it might be useful to look at the premises both from an employee and visitor perspective. The simple hazard spotting checklist is available from HSE which you could adapt to your needs.
  • Observe how people are using access routes, as they do not always act in a logical manner. This will also help check what happens at the premises.
  • Complete your risk assessments, identifying who may be harmed and how, as well as deciding if current precautions are adequate or more needs to be done.

 

For information on how to insure yourself and your property against third parties injuring themselves at your holiday let, read our blog here: Link to article: Trips, Slips and the Law…

 

To discuss Home Insurance for your holiday home, cottage complex, holiday let, or second home, contact us today.

Call: 01237 429 444

Download this usable Guide to a safe and happy stay

Request a Quote: boshers.co.uk/get-your-quote/

 

 

 

This guidance is provided for information purposes and is general and educational in nature and does not constitute legal advice. You are free to choose whether or not to use it and it should not be considered a substitute for seeking professional help in specific circumstances.

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Why slip-resistant flooring for holiday lets is vital

Having appropriate flooring material in your holiday let is one of the most important precautions that can be taken to prevent slips. Guests often come and go with wet shoes, sandy flip-flops, or muddy boots and areas such as toilets and kitchens can quickly become wet and slippery. This makes the choice of flooring in your property a crucial part of maintaining a safe and welcoming environment.

The amount of grip (or ‘slip resistance’) flooring offers to a person walking on it will depend on the surface finish of the floor and any contamination on it. All flooring will offer good slip resistance when clean and dry, but the presence of even small amounts of water, dust or grease can make smooth floors very slippery.

 

R-ratings for slip resistance

Slip resistant flooring is one of the most important safety features in a holiday let, protecting both guests and property owners from unnecessary risks. Floors with R-ratings for slip resistance are specifically designed to reduce the likelihood of slips and falls, which are among the most common causes of injuries in accommodation settings.

An R-rating is a safety classification that measures a floor’s slip resistance. The higher the rating, the greater the grip, making it a vital factor in flooring choices for public or rental propertie.

 

Best flooring for wet entrance areas

Installing anti-slip mats at entrances is another effective layer of protection. These mats trap moisture, dirt, and debris before they spread across interior surfaces, keeping walkways safer while also reducing cleaning demands. They are particularly important in high-traffic areas such as hallways, kitchens, and bathroom entrances where slips are most likely to occur.

 

How to improve floor slip resistance after cleaning

Equally important are safe floor cleaning methods. Using the wrong products can leave a greasy or slippery residue, undermining the floor’s slip resistance. Choosing cleaning solutions that are compatible with non-slip surfaces ensures that the flooring continues to perform as intended.

 

What is the slip resistance pendulum test?

Testing your floor with the pendulum test is the standard method for assessing slip resistance and is widely used in safety evaluations. It works by swinging a rubber slider across the surface to mimic the action of a heel striking the floor. The friction created is measured as a Pendulum Test Value (PTV). Results show the level of slip risk: 0–24 indicates high risk, 25–35 moderate risk, and 36+ low risk, which is generally considered safe. Because it can test both wet and dry conditions, the pendulum method provides a reliable, practical benchmark for ensuring floors meet health and safety standards. You can download detailed information on the pendulum test from the Health and Safety Executive website.

 

When to use warning signs while floors dry

When choosing new flooring, follow the Health and Safety Executive’s guidance on assessing the slip resistance of flooring. Usually, it costs no more to choose a suitable slip resistant floor over a smooth floor at the design stage. Over the lifespan of a building, making the right choice can save a lot of money by preventing slips.

 

 

 

 

 

 

Going to the source

If there are any leaks in your property, consider getting them repaired to avoid repeated water spillage on your floors.

 

Alternatives to installing new flooring

If it is not possible to replace flooring, you can get it treated to improve its slip resistance. Options include chemical etching, resin coatings, and anti-slip sealers, each enhancing traction in wet or high-traffic areas. In many cases, not all treatments will be compatible with your floor surface so getting specialist advice from a flooring expert is recommended.

 

Take precautions

Avoid creating changes in adjacent flooring surfaces that can give rise to a risk of slips. Unexpected changes in the amount of slip resistance particular flooring offers will significantly increase the risk of someone having a fall.

Slip resistant flooring is vital for preventing accidents in homes, workplaces, and especially public spaces like holiday lets. Slips and trips remain one of the most common causes of injury in the UK, leading to costly claims and serious harm. UK law, including the Health and Safety at Work Act etc. 1974 and the Management of Health and Safety at Work Regulations 1999, requires employers and property owners to ensure flooring is safe and suitable. Failure to address slip risks can result in liability, enforcement action, or compensation claims. Prioritising slip resistance protects guests, meets legal duties, and safeguards reputations.

To find out how to undertake a risk assessment for slips and trips, please read this blog here: Link to article: Risk Assessment for Slips and Trips

Get your quote on Holiday Let Insurance that accurately protects you and your property via our team of insurance experts. Whether you need a policy that includes cover for children’s play areas, hot tubs, or sports equipment and facilities, we can arrange it for you.

To find out how to undertake a risk assessment for slips and trips, please read this blog here:: Risk Assessment for Slips and Trips.

 

Get your quote on Holiday Let Insurance that accurately protects you and your property via our team of insurance experts. Whether you need a policy that includes cover for children’s play areas, hot tubs, or sports equipment and facilities, we can arrange it for you.

To discuss Home Insurance for your holiday home, cottage complex or second home, contact us today.

Call: 01237 429 444

Request a Quote: boshers.co.uk/get-your-quote/

Download this usable Guide to a safe and happy stay

 

 

This guidance is provided for information purposes and is general and educational in nature and does not constitute legal advice. You are free to choose whether or not to use it and it should not be considered a substitute for seeking professional help in specific circumstances.

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Top 5 PPE Tips for Holiday Let Owners

When you think of personal protective equipment (PPE), you probably imagine construction sites or factories. But holiday lets have their own share of risks too, and sometimes a bit of PPE can make all the difference. From cleaning products to garden tools, here are five simple tips to keep in mind.

  1. Don’t overcomplicate it

PPE doesn’t need to be high-tech. In a holiday home setting, it’s often the basics that matter most – like rubber gloves for cleaning, oven gloves in the kitchen, or sturdy shoes for carrying out maintenance. Think about the tasks you or your helpers actually do, and match the protection to the job.

  1. Keep guests in mind

Most PPE is for you, your cleaners, or your gardener – but guests can be at risk too. If strong cleaning products are left under the sink without childproof caps, for example, that’s a hazard. Lock away anything that could cause harm and keep potentially dangerous equipment out of sight.

  1. Store it properly

A pair of safety goggles or gardening gloves won’t do much good if they’re damp, dirty, or falling apart. Store PPE in a clean, dry place so it’s ready when needed. Replacing old or damaged items promptly is far cheaper (and easier) than dealing with an accident.

  1. Choose comfort and fit

Badly fitting PPE can cause more problems than it solves. Loose gloves, heavy boots, or masks that don’t sit properly can all get in the way. Make sure whatever you buy is the right size and comfortable enough to actually use.

  1. Remember your duty of care

Even if you don’t employ staff directly, as a holiday let owner you’re still responsible for safety. If you do bring in help – cleaners, gardeners, handymen – you may need to provide suitable PPE and show them how to use it. Keeping a simple record of what you’ve provided and when is a good habit to get into.

 

Holiday lets are usually low-risk, but accidents can still happen. A few small investments in the right PPE – and a little care in how it’s stored and used – can help you protect yourself, your guests, and anyone working in your property.

And as always, if you’ve got questions about your policy or cover, the Boshers team are here to help.

Need a hand?

For queries about policy cover or claims, just get in touch with the team at Boshers Holiday Home Insurance – we’re always happy to help. Call us on 01237429444

Read more about COSHH here and their risk assessment hub can be found here

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PPE in holiday-lets: what the 2022 rules require

When you hear the term personal protective equipment (or PPE), you might instantly picture builders in hard hats or people working in factories. But PPE isn’t just for construction sites or heavy industry – it can play a role in keeping people safe in holiday lets too.

The April 2022 work amendment regulations relating to PPE rules mean that holiday let owners must meet the same fire safety standards as other short-term accommodation providers, ensuring properties are properly assessed, equipped, and compliant.

From gardening gloves to protect against thorns, to safety goggles for DIY jobs, to oven gloves for handling hot trays in the kitchen, PPE and protective equipment at work, is really just any clothing or kit designed to keep us safe while doing a task. You have a duty of care to manage health & Safety and to ensure that all reasonable steps are taken to prevent accidents, injuries, and risks to the health of employees, contractors and visitors.

 

PPE at Work (2022): duties for holiday-let owners

Why does PPE matter in a holiday home setting? Running a holiday let often means carrying out small maintenance jobs, cleaning between guests, and occasionally tackling bigger projects like decorating or repairs. Each of these activities can carry risks – and that’s where PPE comes in as the last line of defence if other precautions aren’t enough.

 

It’s important to remember though that PPE should never be your first option. For example, good ventilation when using cleaning products is always better than relying on a face mask. That said, there are plenty of situations where PPE makes sense and adds a simple, extra layer of protection.

 

Everyday examples of PPE

PPE for cleaners and maintenance

Holiday let owners (and anyone working in or around the property) might need clothing affording protection such as;-

  • Gloves – for handling cleaning products or gardening tasks.
  • Safety goggles – when drilling, sanding, or using strong chemicals.
  • High-visibility clothing – if maintenance is done near a roadside.
  • Ear protection – when using loud garden machinery.
  • Protective footwear – sturdy shoes or boots for heavy jobs.
  • Aprons or oven gloves – to prevent burns in the kitchen.
  • Protection against the weather

 

Common hazards where PPE helps:

  • Strimming or mowing the lawn (flying stones, debris)
  • Using harsh cleaning or gardening chemicals (risk of splashes)
  • DIY tasks (dust, falling materials, sharp tools)
  • Dealing with hot pans and trays in the kitchen
  • Clearing bird droppings or other biological hazards
  • The occasional unfortunate discovery of discarded needles in outside areas

 

Choosing and using PPE wisely

The golden rule is: make sure it’s suitable, comfortable, and fit for the task. Ill-fitting or poorly chosen PPE can actually create more risks by restricting movement, limiting visibility, or making it harder to grip properly.

PPE compatibility with COSHH assessments

 

Some simple steps:

 

  • Pick PPE that’s the right size and type for the wearer.
  • Look for the CE mark to make sure it meets safety standards.
  • Store it properly when not in use – clean, dry, and ready to go.
  • Replace anything damaged or worn out promptly.

 

Give clear instructions to cleaners, gardeners, or helpers so they know how (and when) to use it.

 

A duty of care

Even if you don’t directly employ staff, as a holiday let owner you still have a duty of care to make sure your property is safe for guests, contractors, and anyone else working there. If you do have regular help – like cleaners or gardeners – you may have legal responsibilities to provide appropriate PPE and ensure it’s fit for purpose.

 

In smaller, lower-risk lets, PPE needs may be very simple – often just gloves, aprons, or masks when handling certain products. But keeping a note of what’s provided, how it’s maintained, and how it should be used is always a good idea.

 

Need a hand?

For queries about policy cover or claims, just get in touch with the team at Boshers Holiday Home Insurance – we’re always happy to help. Call us on 01237429444

Read more about COSHH here and their risk assessment hub can be found here

 

Remember…

PPE might not be something you think about every day as a holiday home owner, but it’s one of those things that’s invaluable when you need it. Having the right kit, stored safely and used properly, can help prevent accidents, protect anyone working on your property, and give you peace of mind that you’ve done the right thing.

 

This guidance is provided for information purposes and is general and educational in nature and does not constitute legal advice. You are free to choose whether or not to use it and it should not be considered a substitute for seeking professional help in specific circumstances. Boshers shall not be liable for any losses, damages, charges or expenses, whether direct, indirect, or consequential and howsoever arising, that you suffer or incur as a result of or in connection with your use or reliance on the information provided in this guidance except for those which cannot be excluded by law. Where this guidance contains links to other sites and resources provided by third parties, these links are provided for your information only.

Boshers is not responsible for the contents of those sites or resources. You acknowledge that over time the information provided in this guidance may become out of date and may not constitute best market practice.

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Slips & Trips: How to defend slip and trip claims – Strengthening claims defensibility with evidence

Slips, usually caused by wet, polished, or otherwise slippery floors and trips, often due to uneven surfaces, clutter, or poor lighting, are among the most common causes of workplace and public liability claims.

When a slip or trip accident leads to a liability (compensation) claim, the strength of your defence often comes down to the evidence you can provide. To defend a claim, you need to prove you took reasonable steps to prevent the accident, even if one still happened. Keeping thorough records, following safety procedures, and acting quickly after an incident can make the difference between a defensible claim and an expensive payout.

 

Adequacy of precautions

Educational settings, workplaces, and public venues experience high foot traffic, making slips and trips one of the most common causes of civil claims. Courts often look at two things:

 

Were precautions reasonable and in line with regulations?

Measures must meet standards such as the Workplace (Health, Safety and Welfare) Regulations, which require floors and walkways to be safe. Risk assessments should show how you’ve identified hazards and decided on suitable preventative steps.

 

Were those precautions carried out effectively?

Even if policies exist, poor implementation can undermine a defence. Inadequate cleaning, weak inspection routines, missing signage, or poor contractor checks are common failings that can leave organisations exposed.

 

Cleaning & maintenance records

Courts and insurers often scrutinise cleaning and maintenance logs. Points considered include:

 

  • Cleaning frequency, methods used (e.g. mopping, floor polishes) and whether warning signs/barriers were in place.
  • Floor, path, and lighting maintenance schedules, including inspections and repairs.
  • Records of contractors’ work and evidence of staff training for inspections and cleaning duties.
  • Having inspection logs and cleaning records readily available can significantly boost claims defensibility.

 

Risk assessments

A risk assessment is usually the first piece of evidence examined in slip and trip cases. To stand up in court, assessments must:

 

  • Be site-specific and up to date.
  • Identify who may be at risk and what controls are required.
  • Be completed by competent staff and reviewed regularly.
  • Be documented, signed off, and stored for future reference.

 

Gaps such as generic assessments, outdated procedures, or failure to consider new hazards often weaken a defence.

 

Inspection & incident reporting

Routine checks of floors, walkways, and outdoor areas are essential. Defensible systems should include:

  • Clear inspection schedules aligned with risk assessments.
  • Written checklists, signed and dated by staff.
  • Training and supervision for those carrying out inspections.
  • Accessible records showing how defects were logged, reported, and fixed.

 

When accidents do happen, reporting accuracy is critical. For example, initial records should describe incidents as alleged accidents until investigations confirm the cause. This avoids assumptions that could weaken your defence later.

 

Post-accident documentation

Accident investigations and supporting records play a vital role in defending claims. Evidence may include:

  • Accident book entries, first-aid notes, RIDDOR reports, and meeting minutes.
  • Photographs, CCTV, footwear details, and witness statements.
  • Cleaning logs, inspection records, and maintenance schedules.

 

Prompt reporting to your insurer is also vital. Employers’ and public liability claims valued between £1,000 and £25,000 are processed via the online claims portal, which requires documents to be provided within strict timescales. Missing deadlines can push cases outside the portal, resulting in significantly higher costs.

 

Key takeaway

The strongest defence against slip and trip claims lies in evidence: up-to-date risk assessments, accurate inspection records, documented cleaning and maintenance, and prompt incident reporting. By embedding these practices into everyday operations, you’ll not only reduce accidents but also protect your business against costly liability claims.

 

And as always, if you’ve got questions about your policy or cover, the Boshers team are here to help.

 

Call our expert team on 01237 429 444

 

This guidance is provided for information purposes and is general and educational in nature and does not constitute legal advice. You are free to choose whether or not to use it and it should not be considered a substitute for seeking professional help in specific circumstances. Boshers shall not be liable for any losses, damages, charges or expenses, whether direct, indirect, or consequential and howsoever arising, that you suffer or incur as a result of or in connection with your use or reliance on the information provided in this guidance except for those which cannot be excluded by law. Where this guidance contains links to other sites and resources provided by third parties, these links are provided for your information only.

Boshers is not responsible for the contents of those sites or resources. You acknowledge that over time the information provided in this guidance may become out of date and may not constitute best market practice.

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Ladders & stepladders: what holiday-let teams need to know

Safe use of ladders and stepladders in holiday lets (WAH & HSE)

Ladders and stepladders are practical tools for short, low-risk tasks around a holiday let – such as basic maintenance or quick repairs. However, if used incorrectly, they present a serious risk of injury. Too often, people are tempted to use the wrong type of ladder, cut corners, or work too quickly. Following a few simple precautions will help reduce accidents and demonstrate you have taken reasonable care.

This guidance covers pole, extension and portable ladders, including stepladders. It does not apply to roof ladders, which require additional controls.

Ladders and stepladders remain useful for short, low-risk maintenance tasks around holiday lets – from changing a lightbulb to clearing a blocked gutter. But they are also a common cause of falls and injuries if not used correctly.

The Work at Height Regulations (WAH) and HSE guidance set out when ladders are acceptable and how they must be used. For owners, managers and contractors, understanding the rules and keeping inspection records is key to both guest safety and claims defensibility.


When is a ladder suitable?

The law does not ban ladders. In fact, they are often the most practical choice for quick jobs lasting less than 30 minutes, provided the risk is low and the surface is stable.

 

A ladder may be appropriate when:

  • The task is short duration and low risk.
  • A platform or scaffold tower is unnecessary or impractical.
  • The surface is firm, level, and free from slipping hazards.

 

The user can keep three points of contact (two feet and one hand).

 

For longer or higher-risk jobs, work platforms or scaffold towers offer safer alternatives.

 

Getting started

  • Identify where ladders are needed and why.
  • Record the reasons their use is justified.
  • Review existing precautions and note any improvements.
  • Keep a log of inspections and checks carried out.
  • Stop ladder use during unsafe weather.

 

Ladder inspections & checks

Selection: Choose ladders that are robust, suitable, and BS EN 131 compliant.

Use: Inspect before use, prevent overreaching, and position securely.

Maintenance: Follow manufacturer guidance; ban unauthorised alterations; repair defects promptly.

HSE requires ladders to be checked before each use and inspected at regular intervals. A good routine includes:

  • Pre-use checks – user confirms no visible defects, rungs are sound, feet secure, and locking bars work.
  • Formal inspections – recorded at least every 3–6 months depending on use.
  • Record-keeping – note inspection dates, findings, and repairs in a simple logbook.

Keeping these inspection records not only improves safety but also strengthens your defence if an accident leads to a claim.

Stepladders: safe setup

Stepladders are common for low-level, indoor jobs such as decorating or maintenance. To use them safely:

 

  1. Setup & Positioning
  • Place ladders on firm, level, stable ground.
  • Maintain the correct setup angle for leaning ladders — roughly 75° (the “1 in 4” rule: one unit out for every four units up).
  • Ladders must extend above the landing point unless a safe handhold is provided.
  • For ladders above 9m in height, rest platforms must be provided at suitable intervals.
  • Height must be proportionate: no more than three times the base width.
  1. Stability & Security
  • Ladders must have a spread mechanism and locking device to prevent collapse.
  • Portable ladders must be tied, secured, or fitted with anti-slip devices.
  • Interlocking or extension ladders must not shift during use.
  • Mobile ladders must be secured before climbing.
  1. Safe Use
  • Never stand on the top step unless it has a built-in platform and guardrail.
  • Always maintain a secure handhold, even when carrying loads.
  • Keep steps clean and dry to reduce slipping.
  • Provide a small work platform for tools (not for standing).
  • Use non-conductive ladders near power lines.
  1. Inspection, Records & Training
  • Inspect ladders and associated equipment before use and at regular intervals.
  • Maintain records, training, and evidence of safe ladder use.

 

Training & occasional users

If you employ staff or contractors, ensure they receive appropriate training. Even for simple tasks, users must understand safe handling and inspection routines. Even occasional ladder users, such as cleaners, caretakers or holiday-let owners, should receive basic training. This should cover:

  • When ladders are suitable under the Work at Height Regulations.
  • How to set up and secure ladders and stepladders.
  • Common hazards like overreaching, leaning too far, or using the wrong ladder type.
  • How to carry out and record inspections.

Training doesn’t need to be complex, but it should ensure users understand both legal requirements and practical safety tips.

Keep written evidence of your safety measures, including:

  • Accident book entries and investigation notes.
  • Photographs, sketches and witness statements if an incident occurs.
  • Risk assessments, inspection and maintenance logs.
  • Records of training and instructions provided.

Well-kept documentation not only improves safety but also strengthens your defence in the event of a claim.

 

Key takeaway

For holiday-let teams, ladders are acceptable for quick, low-risk tasks – but only when selected, set up, and inspected properly. By following HSE guidance, completing pre-use and scheduled inspections, and recording training, you’ll keep your property safe and show compliance with the

 

Work at Height Regulations.

 

Legal duties

If someone is injured, owners and managers must show they met their duty of care. In many cases, the Work at Height Regulations also apply, particularly if you employ staff or contractors. The law requires that:

Ladders are only used where a risk assessment shows they are suitable.

Other regulations, such as the Provision and Use of Work Equipment Regulations, may also apply.

 

Common hazards

Frequent causes of accidents include:

  • Using ladders when safer options exist (e.g. long-handled tools, small scaffold towers).
  • Choosing ladders that are too short, damaged or defective.
  • Standing on the top rung, leaning too far, or ignoring load limits.
  • Not securing the base or top of the ladder.
  • Lack of training or clear user instructions.
  • Poor storage, leaving ladders accessible to unauthorised users.
  • Painting ladders, which hides defects.
  • Bad lighting or contact with overhead cables.
  • Adverse weather such as wind, ice or heavy rain.

 

Download this usable Guide to a safe and happy stay

 

In summary: Ladders and stepladders remain useful for short, low-risk maintenance jobs in holiday lets, but only when chosen, used and maintained correctly. Combine regular inspections with proper training and clear records to protect both your guests and your liability cover.

This guidance is provided for information purposes and is general and educational in nature and does not constitute legal advice. You are free to choose whether or not to use it and it should not be considered a substitute for seeking professional help in specific circumstances. Boshers shall not be liable for any losses, damages, charges or expenses, whether direct, indirect, or consequential and howsoever arising, that you suffer or incur as a result of or in connection with your use or reliance on the information provided in this guidance except for those which cannot be excluded by law. Where this guidance contains links to other sites and resources provided by third parties, these links are provided for your information only.

Boshers is not responsible for the contents of those sites or resources. You acknowledge that over time the information provided in this guidance may become out of date and may not constitute best market practice.

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Behaviour & training to prevent slips

People factors: training, footwear & guest comms to prevent slips

 

As all falls involve an individual, it is likely that the environment (i.e. your property) and the action the individual was taking, is the cause of the slip. This blog looks at steps you, as a holiday let owner can take, to reduce the risk of guests and employees slipping on your flooring.

 

How to conduct cleaner training for wet floors

Cleaners must be taught to place clear “Wet Floor” signs before starting, and to mop in sections, working toward the exit to avoid stepping on wet surfaces. Correct use of cleaning products, including proper dilution, helps reduce risks of residue or damage. Emphasis on regularly changing dirty water and allowing adequate drying time ensures both safety and hygiene. Ongoing supervision and refresher training reinforce safe, consistent practices in everyday cleaning tasks.

 

To discuss Home Insurance for your holiday home, cottage complex or second home, contact us today.

Call: 01237 429 444

Request a Quote: boshers.co.uk/get-your-quote/

 

When to cordon areas during cleaning

Areas should be cordoned off during cleaning whenever floors are wet, slippery, or obstructed by equipment to prevent slips, trips, and accidents. This includes mopping, polishing, or spill clean-ups. Barriers or clear signage should be placed before work begins and remain until surfaces are fully dry and safe to walk on. Cordoning off the area only protects guests and employees and also allows cleaners to work efficiently without unnecessary interruptions or hazards.

 

behaviour & training to prevent slips shoe

Footwear policy for staff

A good footwear policy for your holiday let employees must prioritise safety, comfort, and professionalism. Employees should wear closed-toe, slip-resistant shoes to reduce accident risks, especially on wet or uneven surfaces. Footwear must be supportive for long periods of standing, easy to clean, and appropriate for both indoor and outdoor tasks.

 

Slip-resistant footwear guidance

Slip-resistant footwear is designed to reduce the risk of falls by providing extra grip on wet, oily, or uneven surfaces. These shoes feature specially engineered rubber soles with tread patterns that channel liquids away, improving traction.

 

Guest safety messaging in holiday lets

Guest safety messaging should be clear, welcoming, and easy to follow. Information should highlight key points such as fire safety procedures, emergency contact numbers, and safe use of appliances. Remember, signage and written guides need to be concise, avoiding overwhelming detail while ensuring essential instructions are visible. Safety reminders, like using handrails on stairs, securing doors, or taking care on wet surfaces can be incorporated naturally into guest handbooks or digital welcome packs. By blending reassurance with practical guidance, you can help guests feel confident, supported, and safe, while reducing the risk of accidents.

 

 

 

 

 

 

 

Wet areas: swimming pools and hot tubs

Knowing how to brief guests on wet areas (pools/hot tubs) is crucial in maintaining a safe environment.

  • Highlight rules such as no running, supervising children, and avoiding glass near water
  • Remind guests about depth markings, safe entry & exit points, and using handrails
  • Explain any operating instructions, like hot tub covers or timers, and stress hygiene practices such as showering before use

 

It’s also helpful to point out emergency equipment locations and provide contact details for urgent help. Keeping the briefing short, clear, and easy to understand ensures guests enjoy these facilities safely while feeling confident and well looked after.

 

Use of signage

Using signs that carry a clear and simple message, with appropriate images, illustrations and even photographs where possible. The Health and Safety (Safety Signs and Signals) Regulations detail requirements for safety signs.

 

  • Position signs in an appropriate location so that they are visible, even when the area is busy, and make sure they clearly relate to the hazard being identified
  • Remove wet floor signs as soon as is practical after cleaning, once the floor is dry
  • Inspect and maintain signs to ensure they remain effective

 

Avoid only relying on signage as people could ignore them if they see them in place on a regular basis. Cordoning off areas can help reinforce the signal that the area is being cleaned, is wet, and therefore, a hazard.

 

Good practice

Review how people access and use premises (including how they behave whilst they are there) to identify slip and trip hazards or any additional precautions that may be needed. This should consider all users of the premises (e.g. staff, students, volunteers, contractors, members of the public etc.), with a particular focus on the most vulnerable to ensure that they are able to access the premises and use them safely. Remember: always put safety first

 

To discuss Home Insurance for your holiday home, cottage complex or second home, contact us today.

Call: 01237 429 444

Request a Quote: boshers.co.uk/get-your-quote/

 

This guidance is provided for information purposes and is general and educational in nature and does not constitute legal advice. You are free to choose whether or not to use it and it should not be considered a substitute for seeking professional help in specific circumstances.

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Hazardous Substances: COSHH basics for holiday let owners

Running a holiday home is hugely rewarding – but it also comes with responsibilities and compliance requirements, especially when it comes to safety. One area that often gets overlooked is the everyday products we keep under the sink, in the shed, or in the garage. Cleaning fluids, garden treatments, fuels – they’re all things we might use without thinking twice, but in the wrong hands they can pose real risks.

In this guide, we’ll look at some of the common hazards in holiday lets, how to store them safely, and the simple steps you can take to protect guests, cleaners, and yourself.

Guest safety obligations- why it matters

Hazardous substances can harm in several ways: they can be breathed in, splash into eyes or onto skin, or even be accidentally swallowed by children or vulnerable guests. Some products act quickly – like bleach, strong limescale remover, or weed killer, while others, such as dust, fumes, or asbestos, might only cause problems years down the line.

Even less obvious hazards exist: pigeon droppings, discarded needles, or fumes from using fuels in a poorly ventilated space. The important thing to remember is that while these substances can be harmful, if handled and stored correctly they rarely are.

Identifying hazardous substances, assessing exposure and safe storage

Here are a few of the most common ones we see:

 

  • Household cleaners (bleach, oven cleaner, toilet descaler)
  • Garden products (weed killers, insect sprays, fertilisers)
  • Fuels like petrol, oil, or diesel
  • Old or unlabelled bottles of chemicals you’ve forgotten about
  • Paints, glues, or other DIY products
  • Large amounts of bird droppings in lofts or outbuildings
  • Sharps such as discarded needles (sometimes found in bins or gardens)
  • Tasks that create dust, like sanding or drilling

 

Simple steps to keep your let safe

 

COSHH in holiday lets: assessments, storage & training

The good news is, managing these risks isn’t complicated. A few common-sense measures go a long way:

  • Switch to safer alternatives where possible (e.g. less toxic cleaning sprays).
  • Buy and store only what you need – avoid stockpiling.
  • Keep substances locked away or out of reach of guests and children.
  • Use the right containers – never decant products into bottles that could confuse someone.
  • Store flammables safely in suitable, fire-resistant containers.
  • Ensure safe storage for chlorine/bromine & acids
  • Dispose of unused or mystery chemicals properly – your local council can advise.
  • Ensure good ventilation when using fuels or strong cleaners.
  • Protect yourself with gloves or other basic PPE if handling strong chemicals.

 

Holiday let owners and your duty of care

Even if you don’t employ staff, as the owner of a holiday let you still have a responsibility to make sure your property is safe. If you do employ cleaners, gardeners, or maintenance staff, then specific health and safety rules (like COSHH – Control of Substances Hazardous to Health) may apply, and you’ll need to carry out proper risk assessments.

Legal requirement info can be found from HSEL here

But for most smaller lets, keeping a simple record of what substances, you have, how they’re stored, and what precautions you’ve taken is enough. And importantly – check regularly to make sure those measures are still in place.

As a holiday home owner, your priority is giving guests a safe, relaxing stay. Taking a little time to check what’s lurking in the cupboard under the sink or in the garden shed isn’t just good housekeeping – it’s part of being a responsible host. Store things safely, keep notes of what you’ve done, and you’ll have peace of mind knowing you’ve taken sensible precautions.

Want more help?

For policy or claims queries, get in touch with us here at Boshers and we’ll be happy to help. Ensure that you have appropriate Holiday Home Insurance , including public liability cover.

Call our expert team on 01237 429 444

 

This guidance is provided for information purposes and is general and educational in nature and does not constitute legal advice. You are free to choose whether or not to use it and it should not be considered a substitute for seeking professional help in specific circumstances. Boshers shall not be liable for any losses, damages, charges or expenses, whether direct, indirect, or consequential and howsoever arising, that you suffer or incur as a result of or in connection with your use or reliance on the information provided in this guidance except for those which cannot be excluded by law. Where this guidance contains links to other sites and resources provided by third parties, these links are provided for your information only.

Boshers is not responsible for the contents of those sites or resources. You acknowledge that over time the information provided in this guidance may become out of date and may not constitute best market practice.

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